AL SKIN

Refund & Returns Policy

Refund & Returns Policy

At AL SKIN, we are committed to your satisfaction. If you are not completely happy with your purchase, please read our refund and returns guidelines below.

1. Returns Eligibility

  • Products must be unused, unopened, and in original packaging.

  • Returns must be requested within 14 days of receiving your order.

  • Certain products (e.g., hygiene-sensitive items) may not be eligible for return.

2. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days using the original payment method.

  • Shipping costs are non-refundable unless the return is due to a defective product or error by AL SKIN & COS.

3. Exchanges

  • Exchanges are available for the same product in case of damage, defect, or incorrect item.

  • Please contact us at alskin.cos@gmail.com to arrange an exchange.

4. How to Return

  • Contact our customer support via email or WhatsApp before sending any items.

  • Pack the product securely in its original packaging.

  • Include a copy of your order confirmation with the return.

5. Contact Information

For any questions or concerns regarding returns or refunds: